Terms and Conditions

The following sections explain the rules which govern all transactions that are effected through the tombola website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. tombola is only available to residents of the UK (this includes membership for our online bingo games and online games).

In order to play games on tombola, you will be required to register and make a deposit. Once registered and subject to satisfying verification, you can play the games. These terms and conditions will apply.

Games on the website are operated by tombola (International) plc, a company registered in Gibraltar with company number 105556 and whose registered office is 7/9 Cornwalls Lane, Gibraltar. In these terms and conditions "tombola", "we" and "us" are tombola (International) plc.

You can contact our Customer Services team 24 hours a day, 7 days a week by calling FREE phone 0800 29 888 73 or by email at support@tombola.co.uk We aim to answer all enquiries within 12 hours.

You can view our promotional terms and conditions here

 

General terms and conditions

1. Definitions

1.1 Account

By registering for a tombola account players can use the tombola bingo and arcade sites with the same login details.

1.2 The Games

Pay to play games meeting the regulatory requirements of the Gibraltar Gambling Commissioner.

1.3 Player

A person who pays to enter one of the Games - also known as the 'Wagerer'.

1.4 Prizes

Money or Goods won by a Player (also referred to as 'Winnings')

1.5 Prize Pool (tombola bingo only)

Amount available for Prizes

1.6 Progressive Jackpot (tombola bingo only)

A jackpot whose pay-out is incrementally increased every time a game is played. 

1.7 Stake

The payment wagered to enter one of the paid for Games - also referred to as a 'Bet'.

1.8 Winner

Player who wins a Prize.

2. Registrations

2.1 Under-18s

You must be at least 18 years old in order to register and play any of the games on tombola. We reserve the right to request your proof of age. In such instances where we suspect you maybe under 18, your account could be suspended pending investigation. We reserve the right to void and return any stakes placed by minors as well as remove anyone in chat whom we suspect maybe under age. In the event that an underage customer is able to deposit on the site due to a failure in our verification procedures, we will refund the net loss on the account or accounts in question, no winnings will be paid out. 

You must personally register your own account and should not register for anyone else or disclose your log in details to anyone. To play the pay to play games you are required to enter payment details securely. You must only make deposits and withdrawals using your own registered payment method.

2.2 International Activity

The games that are featured on tombola can only be played in the UK. Some countries prohibit some or all of the forms of gambling available on this site. tombola does not intend that persons located in a jurisdiction in which such registration and/or playing any of the games is unlawful or contrary to any applicable regulation at the time of registration should play the games. It is your responsibility to ensure that this is not the case; participation in the games is void wherever prohibited by any applicable law.

2.3 Identification

In accordance with the legislation laid out by the Gambling Commission of Great Britain and the Gibraltar Gambling Commissioner, we may use the information you have given us, or we already hold about you, or which we receive from any enquiry we may make with agencies to confirm your identity. The process enables us to open accounts quickly whilst verifying your age and identity and assists in fraud prevention. We will check any details you disclose against any databases (public or private) to which we have access and will keep a record of that check.

We will also retain your personal information and may use it in the future to assist other companies with identity verification. You agree that we may process, use, record and disclose personal information, which you provide in connection with your registration, and that such personal data may be recorded by the credit reference agencies or us.

2.4 Security

We reserve the right to suspend your account at any time. On certain occasions we may request you to provide us with copies of proof of identity to fully verify your account. If we believe your account has been involved in fraudulent activity at any time your account will be terminated.

2.5 Personal Identification Password

On registration you are assigned a unique User ID along with your own choice of password. It is your responsibility to ensure you do not reveal your User ID and/or Password to anyone else. You are responsible for any stakes placed where your User ID and Password have been correctly entered.

2.6 Forgotten Password

Should you have forgotten your password or suspect that someone else has learned of your unique User ID, please contact our Customer Service team immediately.

2.7 Refusal of Registration

We reserve the right to suspend or close your account and refund any balance of your account without further explanation. In this instance any outstanding credits will be honoured.

2.8 Entering Card Details

You are required to register a credit/debit card or PayPal to your account in order to commence gaming. The credit/debit card or PayPal account you use for your first deposit will become the registered credit/debit card/PayPal for your account and will be used for future deposits and withdrawals. Subsequent deposits will require you to only enter the amount you wish to deposit and the same card/PayPal details that were registered to your account will be used to take the payment. Please note that for security reasons tombola does not store your card details in a retrievable format.

Card details are stored using a secure one-way encryption algorithm, which means that the original details cannot be obtained from the encrypted data. The actual card details are held securely by our approved payment provider, which allows us to enable you to process future transactions without the need to re-enter your card details. PayPal provides a secure and easy way to make online payments without sharing financial information, they have an encryption system that will protect your personal details from ever being shared or misused. If you need to change your registered card details (for example, you may have a new card number) then you can do this in the account area or you can contact Customer Services. If you need to change your registered PayPal details then you can do this by logging into your PayPal account. MasterCard users should also note that withdrawals to a MasterCard are not permitted, so any withdrawals you wish to make can only be paid by cheque.

2.9 Secure Communications

When you send confidential personal account data (including credit/debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading UK e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.

tombola employees do NOT have access to your full credit/debit card details. When you send and receive payments via PayPal we do not have access to any payment details as this is held securely within your PayPal account.

2.10 One Account Per Player

It is the intention of tombola that an individual should have a maximum of one account with tombola. tombola prohibits individuals from opening more than one account.  One account gives players access to both the tombola bingo and arcade sites using the same login details.

2.11 Player Responsibility

It is the players’ responsibility to keep your personal details private at all times. Players are responsible for all gaming transactions actioned through their account where all personal details have been correct when entered by the person placing the wager. You should also log out when you have finished playing.

2.12 Updating Card Details

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "Credit Account", then "Update Card Details" in the "My Account" area of the site. If PayPal is linked to your tombola account you are responsible for keeping your PayPal account up to date. If you have any questions please contact our Customer Services, who will be pleased to help you.

Account holders are responsible for all gaming transactions actioned through their account where the person wagering has entered the correct user name, password and personal question details. Account holders should not under any circumstances divulge their password or account details to any third party. Where an account holder has reason to believe that a third party may be in possession of their password and/or account details, the account holder is responsible for contacting tombola immediately to register a replacement password. The account holder should do this by emailing support@tombola.co.uk or by calling Free phone 0800 29 888 73 / 0330 124 0700 9am - 10pm GMT, 7 days a week.

Account holders are responsible for contacting PayPal if they have reason to believe that a third party may be in possession of their password and/or account details. The account holder should do this by accessing the PayPal website www.paypal.co.uk

2.13 Interest On Player Account Funds

Interest will not be payable on monies held in customer accounts as these are deemed to be advance payments for intended wagering.

2.14 Protection of Player Funds

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency Protection of customer funds

We hold customer funds separate from company funds in an independent trust account. This means that steps have been taken to ensure that customer funds are repaid to customers in the unlikely event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: high protection.

3. Your Account

3.1 Deposit Methods

You can deposit money into your account to play the Games using VISA/ MasterCard credit cards, Switch/ Maestro, Visa Delta, Visa Electron and PayPal, 'tombola' will appear as a reference on your card statement. PayPal will show a transaction from TOMBOLA GIBRALTAR. You can register a maximum of 4 payment methods on your account.

3.2 Minimum Deposit

When you make your first deposit, the minimum amount you can deposit is £5. Players are offered a 200% bonus on top of their first deposit up to a maximum of £25. For example a player depositing £5 will receive £10 bonus money from tombola. A player depositing £25 will receive £50 bonus money from tombola.

Any subsequent deposits can be a minimum amount of £10.00 and a maximum of £500.00

The maximum amount you can deposit in any 24 hour period is £500.00 and should your account hold £500.00 we will not accept any further deposits until your account holds £250.00 or less.

4. Winnings

4.1 Winnings

Winnings will be transferred to your account. From the homepage click "My account" then click on "Withdraw funds" and follow the on-screen instructions. To comply with regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £2,000 or more. Upon reaching an accumulative amount of £2,000 or more you will be automatically be sent an email. In order to process your payment we are required under our gaming licence to request one form of identification, this can be any any of the following:

  • Passport
  • Driving Licence
  • Header of a bank/credit card statement
  • Header of a utility bill (gas, electricity, water, landline phone, council tax)
  • Letter from Inland Revenue/DSS/DWP

* Documents must be dated within the last 4 months unless you are providing an annual statement.

From tombola, click on the "Withdraw" option located in "Your Account" and complete the requested details. Please note withdrawals to Maestro/MasterCard Credit will be remitted by cheque only. Also please note that withdrawal requests over £2,000 can only be remitted by cheque.

4.2 Publication Of Winnings

We promote winnings paid out to players as part of our promotional efforts. Publicised winnings are for all winnings paid unless otherwise stated.

4.3 Big Winner Promotional Information

Winners on the site grant tombola irrevocable right but not obligation to use and publish their proper name and town online and in print, any other media or our promotional agencies to use your details without compensation unless prohibited by law.

4.4

All prizes unless stated otherwise will be cash prized.

4.5

Winners may be required to submit valid identification before receiving their prize.

5. Jackpot Prizes

The game prize varies from game to game and is dependent upon the number of players in the game, the number of tickets purchased, the ticket price, the amount of real money staked and the amount of bonus money staked. The following highlights the jackpot prize for each game.

 

Pick 

Symbols requiredSpellbound symbolsAztec symbolsPrize
x5 Eye  Coins  Stake x 200
x4  Phoenix feather  Temples  Stake x 50
x3  Spider  Double headed snakes  Stake x 10
x2  Potion  Black Jaguars  Stake x 2
x1  Black cat  Priest  Stake x 1

 

 

Bubble

Marbles NeededMultiple of stake
x9 Red x500
x8 Green x50
x7 Blue  x20
x6 Purple  x10
x5 Yellow x2
x4 Pink  x1

 

Scratch

Number of symbols neededJungle symbolTreasure symbolSpace SymbolPrize
x3 Gorilla  Treasure chest  Planet  Stake x 500
x3 Lion  Pirate  Alien  Stake x 50
x3  Elephant Globe  Spaceship  Stake x 20
x3  Giraffe Skull  Helmet  Stake x 10
x3 Snake  Sword  Comet  Stake x 5
x3  Zebra  Ship’s wheel  Telescope  Stake x 2
x3  Tucan  Parrot  UFO  Stake x 1

  

Emoji

Number of emojis matchedMultiple of stake
11+ x500
10 x200
9  x50
8  x25
7 x5
 x2
 x1
1-4 x0
0 x20

 

 Flip

Prize value:  Each game plays 10 lines.  Your game stake is divided equally between 10 lines to give a line stake.  Prizes are a multiple of your line stake.  

Game stake 5p10p20p50p£1Medieval Diner  Pub
Line stake 0.5p 1p  2p 5p  10p      

x4

x3

£25

£2.50

£50

£5

£100

£10

£250

£25

£500

£50

Sword   Sundae  Crisps

x4

x3

£2.50

50p

 

£5

£1

£10

£2

 

£25

£5

£50

£10

 
Shield   Ketchup  Pool balls

x4

x3

£1

25p

 

£2

50p

£4

£1

 

£10

£2.50

£20

£5

 
 Bow & Arrow  Rollerskate Pint of dark beer

x4

x3

75p

15p

£1.50

30p

 

£3

60p

 

£7.50

£1.50

£15

£3

 
Horse   Fries Glass of coke

 x4

x3

50p

5p

£1

10p

£2

20p

£5

50p

£10

£1

 Knight  Drink  Bottle of lager

x4

x3

25p

3p

50p

6p

£1

12p 

£2.50

30p

£5

60p

 Dragon  Cupcake Glass of wine

x4

x3

15p

2p

30p

4p

 60p

8p

 £1.50

20 

 £3

40p

 Castle  Burger  Dartboard
 

X4 = Bonus round 5 picks

X3= Bonus round 3 picks

           Crown Car   Pint of lager

 

Spin

Prize value:  Each game plays 20 lines.  Your game stake is divided equally between 10 lines to give a line stake.  Prizes are a multiple of your line stake.  

Game stake 5p10p20p50p£1Egyptian Classic  
 Line stake  1/4p  1/2p  1p  2.5p  5p      

x5 = x10,000

x4 = x1,000

x3 = x80

x2 = x40

x5 = £25

x4 = £2.50

x3 = 20p

x2 = 10p

x5 = £50 

x4 = £5

x3 = 40p

x2 = 20p

x5 = £100

x4 = £10

x3 = 80p

x2 = 40p

x5 = £250

x4 = £25

x3 = £2

x2 = £1

x5 = £500

x4 = £50

x3 = £4

x2 = £2 

Wild
(eye)
Wild
(clover)
 

x5 = x1,000

x4 = x300

x3 = x40

x2 = x4

x5 = £2.50

x4 = 75p

x3 = 10p

x2 = 1p

x5 = £5

x4 = £1.50

x3 = 20p

x2 = 2p

x5 = £10

x4 = £3

x3 = 40p

x2 = 4p

x5 = £25

x4 = £7.50

x3 = £1

x2 = 10p

x5 = £50

x4 = £15

x3 = £2

x2 = 20p

Mask Lucky Seven  

x5 = x500

x4 = x80

x3 = x40

x2 = x4

x5 = £1.25

x4 = 20p

x3 = 10p

x2 = 1p

x5 = £2.50

x4 = 40p

x3 = 20p

x2 = 2p

x5 = £5

x4 = 80p

x3 = 40p

x2 = 4p

x5 = £12.50

x4 = £2

x3 = £1

x2 = 10p

x5 = £25

x4 = £4

x3 = £2

x2 = 20p

Ankh (Cross) Bell  

x5 = x500

x4 = x80

x3 = x20

x5 = £1.25

x4 = 20p

x3 = 5p

x5 = £2.50

x4 = 40p

x3 = 10p

x5 = £5

x4 = 80p

x3 = 20p

x5 = £12.50

x4 = £2

x3 = 50p

x5 = £25

x4 = £4

x3 = £1

Anubis (Dog) Bar  

x5 = x300

x4 = x60

x3 = x20

x5 = 75p

x4 = 15p

x3 = 5p

x5 = £1.50

x4 = 30p

x3 = 10p

x5 = £3

x4 = 60p

x3 = 20p

x5 = £7.50

x4 = £1.50

x3 = 50p

x5 = £15

x4 = £3

x3 = £1

Horus (Bird) Melon  

x5 = x300

x4 = x60

x3 = x20

x5 = 75p

x4 = 15p

x3 = 5p

x5 = £1.50

x4 = 30p

x3 = 10p

x5 = £3

x4 = 60p

x3 = 20p

x5 = £7.50

x4 = £1.50

x3 = 50p

x5 = £15

x4 = £3

x3 = £1

Cow Strawberry  

x5 = x100

x4 = x40

x3 = x20

x5 = 25p

x4 = 10p

x3 = 5p

x5 = 50p

x4 = 20p

x3 = 10p

x5 = £1

x4 = 40p

x3 = 20p

x5 = £2.50

x4 = £1

x3 = 50p

x5 = £5

x4 = £2

x3 = £1

Sphinx Plum  
 

x5 = x100

x4 = x40

x3 = x4

x5 = 25p

x4 = 10p

x3 = 1p

x5 = 50p

x4 = 20p

x3 = 2p

x5 = £1

x4 = 40p

x3 = 4p

x5 = £2.50

x4 = £1

x3 = 10p

x5 = £5

x4 = £2

x3 = 20p
Cat Orange  

 x5 = x80

x4 = x20

x3 = x4

x5 = 20p

x4 = 5p

x3 = 1p 

x5 = 40p

x4 = 10p

x3 = 2p 

x5 = 80p

x4 = 20p

x3 = 4p

x5 = £2

x4 = 50p

x3 = 10p 

x5 = £4

x4 = £1

x3 = 20p 

 Scarab Beetle  Lemon  

x5 = x80

x4 = x20

x3 = x4

x5 = 20p

x4 = 5p

x3 = 1p  

x5 = 40p

x4 = 10p

x3 = 2p 

x5 = 80p

x4 = 20p

x3 = 4p 

 x5 = £2

x4 = 50p

x3 = 10p 

x5 = £4

x4 = £1

x3 = 20p  

Camel   Cherry  

x5

x4

x3

x5 = £5

x4 = £1

x3 = 25p

 

x5 = £10

x4 = £2

x3 = 50p

 

x5 = £20

x4 = £4

x3 = £1

 

x5 = £50

x4 = £10

x3 = £2.50

x5 = £100

x4 = £20

x3 = £5

(Scatter)

Gold Bird 

(Scatter) 

Horse shoe

 

 

bingo90

Has a progressive jackpot, the jackpot prize starts at £500. This is won if you complete your ticket in 40 calls or less.

bingo80

The jackpot prize is £500. This is won if you complete your ticket in 45 calls or less.

bingo75

The jackpot prize is £500. The number of calls to win the jackpot varies depending on the shape that is currently being played.

bingo50

The jackpot prize varies for each ticket price. This is won if you complete your ticket in 19 calls or less.

bingo60

The jackpot varies depending on the ticket price (25p, 50p, £1, £2). Players can win the jackpot if they complete their ticket within a certain amount of calls.

TicketJackpot
Orange ticket complete in 11 numbers or less to win the jackpot
Green ticket complete in 19 numbers or less to win the jackpot
Red ticket complete in 25 numbers or less to win the jackpot
Purple ticket complete in 30 numbers or less to win the jackpot
Blue ticket complete in 34 numbers or less to win the jackpot

bingo Lite

Has a progressive jackpot, the jackpot prize starts at £100. This is won if you complete your ticket in 43 calls or less

Cinco

Win the jackpot in the first 5 cards drawn and win:

  • £20,000 in Monte Carlo, Casablanca, Mandalay, Havana and Aspen.
  • £10,000 in St Moritz and Manhattan.
  • £5,000 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.
  • £2,500 in St Tropez, Marrakech, Istanbul, Rio, St Lucia, Venice and Tahiti.

Win the jackpot in the first 6 cards drawn and win:

  • £2,000 in Monte Carlo, Casablanca, Mandalay, Havana and Aspen.
  • £1,000 in St Moritz and Manhattan.
  • £500 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.
  • £250 in St Tropez, Marrakech, Istanbul, Rio, St Lucia, Venice and Tahiti.

Win the jackpot in the first 7 cards drawn and win:

  • £1,000 in Monte Carlo, Casablanca, Mandalay, Havana and Aspen.
  • £500 in St Moritz and Manhattan.
  • £250 in Capri, Cannes, Cairo, Shanghai, Miami and Naples.
  • £125 in St Tropez, Marrakech, Istanbul, Rio, St Lucia, Venice and Tahiti.

Five-A-Side

Win the jackpot in 5 cards drawn and win £10,000

Win the jackpot in 6 cards drawn and win £1,000

Win the jackpot in 7 cards and win £500

Bingo Roulette

Mirage jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Luxor jackpots - £2,000 if won in 10 spins or less or £200 if won in 11 or 12 spins. Venetian jackpots - £5,000 if won in 10 spins or less or £500 if won in 11 or 12 spins. Bellagio jackpots - £10,000 if won in 10 spins or less or £1,000 if won in 11 or 12 spins.

Bandit

The Ship

  • Score 1150 or more and win £1,000
  • Score 1100 or more and win £100
  • Score 1050 or more and win £50

Red Lion

  • Score 1150 or more and win £5,000
  • Score 1100 or more and win £500
  • Score 1050 or more and win £250

King's Head

  • Score 1150 or more and win £20,000
  • Score 1100 or more and win £2,000
  • Score 1050 or more and win £1,000

Roller-Coaster

The jackpot is won if you fill your carriage with the first five or six balls.
5 balls win - £5,000
6 balls win - £500
Guaranteed minimum prizes of £20 can be won between 8am-6pm and guaranteed minimum prizes of £30 can be won between 6pm-10pm.

Hamster Race

The amount won depends on how much you stake and the hamster you have chosen.
Stake 25p and players could win £1 up to £4
Stake 50p and players could win £2 up to £8
Stake £1 and players could win £4 up to £16
Stake £2 and players could win £8 up to £32

Battleships

A jackpot prize of £2,500 is available for each game. This is won if you sink all ships in 15 or less strikes. Sink all ships in 16 or 17 strikes and £500.

Pirates

The jackpot prizes will be won if you win the game in 26 calls or less
10p tickets - win £200
25p tickets - win £500
50p tickets - win £1000

Pulse

The Pulse jackpots are two tiers with the higher value being won in 16 calls or less and the lower value being won in 19 calls or less. The value of the jackpot depends on the game price the player bought in at (10p, 25p, 50p, £1 or £2)

Game PriceJackpot in 16 calls or lessJackpot in 19 calls or less
10p £1,000 £100
25p £2,500 £250
50p £5,000 £500
£1 £10,000 £1,000
£2 £20,000 £2,000

*Pulse is only available on iOS 6 and above

6. Stakes and Withdrawals

6.1 Payment Requests

Requests for payment can only be made to your active payment method; either debit/credit card payment, cheque payment or PayPal payment. To change your active payment method you must be making a deposit and have less than £2.00 in your tombola account balance. tombola reserves the right to choose a preferred payment method and to refuse payment if a person claiming payment is unable to provide evidence proving their eligibility as the named account holder and are authorised to use the credit/debit card or PayPal which paid for the winning ticket.

6.2 Minimum Withdrawals

The minimum withdrawal from a player’s account is £10 unless a player is closing their account. If a player is closing their account they can request the remaining balance to be paid across to them.

6.3 Withdrawals From Debit Card Accounts

For debit card accounts payment will be made to your card within the normal banking cycle (usually 3-5 working days). For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £2,000 can only be remitted by cheque. If we require proof of identity, an email will be automatically sent to you upon your withdrawal confirming acceptable forms of identification, which are:

  • Valid UK Passport
  • Valid UK Driving Licence
  • Header of a bank/credit card statement*
  • Header of a utility bill (gas, electricity, water, phone, council tax)*
  • Letter from Inland Revenue/DSS/DWP*

* Documents must be dated within the last 4 months unless you are providing an annual statement.

6.4 Withdrawals From Credit Card Accounts

For most credit card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days).Note if you use a MasterCard we are unable to repay to some cards due to card scheme rules. Funds will be paid by bank cheque. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a payment to your card can be made. The maximum single withdrawal to card is £2,000, any amounts over this can only be remitted by cheque. Should you have any questions on the above, please contact our Customer Services team

6.5 Paypal Withdrawals

For PayPal accounts payments into your tombola account will be transferred immediately. Withdrawals from your tombola account into your PayPal account may take up to 5 days to process. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made. You can not withdraw more than £5,000 in a single PayPal withdrawal transaction. If PayPal is your registered payment method then withdrawals can only be made back to the same PayPal account, no other withdrawal method is permitted. Should you have any questions on the above, please contact our Customer Services

6.6 Withdrawals by Cheque

The maximum single withdrawal to card is £2,000, any winnings over £2,000 can only be withdrawn by cheque. If you want to withdraw £2,000 or more your winnings will be sent via cheque to the address registered on your tombola account. Cheque withdrawals take between 3-5 days.

6.7 Changes To Your Personal Details

Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. Should you change your surname and/or address you must provide proof of such change before any account details can be updated.

6.8 Changes To Your Banking Details

If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us immediately. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact the customer support team immediately.

6.9 Bonus Money

Real funds will always be used before bonus funds with the balance of both displayed in each player’s My Account section.  Real funds can be withdrawn, subject to the withdrawal policy, bonus funds can not be withdrawn. 

When making a withdrawal you will be informed of the following: how much bonus money is held in your account, how much you can withdraw without losing bonus money and how much you can withdraw in total. In order to not lose your bonus money, you must keep the same amount of real money as bonus funds in your account. 

Should you choose to withdraw the total amount available, then you will lose any bonus funds held in your account.

7. Voiding stakes/account

7.1 Stakes Declared Void

In any circumstances where a stake is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that stake shall be credited to your tombola account.

7.2 Closing Player Accounts

We reserve the right to close an account at any time without explanation. Unused advance payments will be refunded to account holders. It is agreed by the Customer that charging back any deposited funds shall be considered a breach of this agreement and entitles us to close their account and terminate our relationship.

7.3 Suspicious Card Transactions

If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, tombola reserves the right to retain the amount of that transaction and any other transaction made by you.

7.4 Automatic Game Playing / Manipulation Of Software

Automatic playing of Games by software or any other manipulation of the Games or your/another Player’s account data may result in termination of your membership, deletion of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.

Players and visitors to the tombola website accept that any tampering by way of, hacking, use of viruses, manipulation of data, use of insider knowledge, or any other method of cheating is a material breach of the Terms and Conditions. tombola (International) plc retains full rights to recover both, any gains made by person(s) in material breach of the above, as well as any other direct, indirect or consequential losses.

8. Fair play

Should we decide to waive a rule in the interest of fair play to you, it will not set any precedent for the future.

8.1 Loss Of Connectivity To Gaming System

The following applies to all tombola bingo games and emoji, scratch, spin (not Pharaoh's run or pick a card bonus rounds) and flip (not bonus rounds) on tombola arcade:

If, for any reason, an individual player loses their connection to the game server then the system will include their purchase in the game as normal and any prizes due will be paid into their tombola account. This will have no effect on the outcome of the game.

The following applies to pick, Pharaoh's run and pick a card bonus rounds in spin and flip bonus rounds:

If, for any reason, an individual player loses their connection to the game server then you will not be able to continue your game on that device until you re-connect to the internet. If you are unable to re-connect you can log in on a different device and your game will resume where you left it.

8.2 Malfunction

A malfunction during play voids all pays and plays, but a malfunction after the game has finished will result in the prizes being honoured.

9. Payouts

9.1 Payout Rates

The return to player percentage (RTP) across all tombola’s games is more than 80%.

We reserve the right to make changes to the payout rates applying to all tombola games. Customers will always be informed in advance of any changes.

9.2 Refusal Of Stakes

We reserve the right to refuse the whole or part of any stake without explanation. tombola reserves the right to verify the eligibility of any winner before payment is made and we reserve the right to refuse payment to any player who violates the full terms and conditions.

The following applies to tombola bingo only

If as a result of hardware or software error of any kind, there are more wining claims than budgeted for, tombola reserves the right to award the budget prizes by means of a random prize draw among valid claimants.

9.3 Bonus Money (tombola bingo only)

Bonus money does not contribute to the game prize pool on any game that allows bonus money to be used. Players using bonus money can still qualify to win prizes shown on the board including jackpot when playing with bonus money. Please note that if you are the only player playing a game and using bonus money, there may be no game prize available to win. However you could still win the jackpot under the usual rules of each game even when playing with bonus money.

10. Privacy Policy

10.1 Privacy Policy Enquiries

This Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@tombola.co.uk

10.2 Data Protection Act Registration

tombola (International) plc is registered in Gibraltar. We comply with the Gibraltar Data Protection Act 2004 we also comply with the UK data protection act 1998 registration number: ZA205053. For a copy of our registrations under the Acts, please contact us via email at support@tombola.co.uk. Further information can also be found here: Gibraltar / UK

10.3 Data Collection

To deposit funds and place stakes on the Sites, you will be asked to enter User Information. Such User Information will only be used for the purposes as set out in this Privacy Policy.

By entering your User Information, you accept that we may retain your User Information and that it may be held by us or any third party company that processes it on our behalf.

We reserve the right to perform statistical analyses of Users' behaviour and characteristics in order to measure interest in, and use of, the various areas of the Sites and, in addition, to inform advertisers of such information as well as the number of Users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.

By ticking the appropriate box on the registration page you do not object to us, our associated companies, business partners or third parties contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.

10.4 Disclosure

We shall be entitled to make available your User Information in order to send you information about us and our affiliates, associated companies and organisations, for the following purposes including but not limited to:

  1. Promotional and/or marketing material about products, services and offers;
  2. Market research or compliance;
  3. Transfers to third parties as required; and
  4. Any requirements imposed by operational law.

We are not responsible for any actions or policies of any third parties who request your User information and Users should check the applicable privacy policy of such third parties.

10.5 Communication With Players

By registering on tombola you do not object to us contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999.

We may inform you (by email, phone, text message, mail or otherwise) about products and services that we consider may be of interest to you. You can choose not to receive emails by opting out at anytime via the opt out link at the bottom of the email. You may also request to be removed from such mailing lists by contacting Customer Services: Free phone 0800 29 888 73 or email support@tombola.co.uk

10.6 Cookies

You should be aware that information and data might be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a website can use to recognise repeat site visits and as an example, re-call your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Sites, target the advertising and assess general effectiveness of such advertising.

Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled.

A player is required to accept cookies to login to the website. Should a player not accept cookies then they will not be able to log into the system and game play cannot take place.

10.7 Security

Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information. Your User information will not be kept longer than is necessary for the purposes stated in this Privacy Policy.

We reserve the right, at any time, to modify, alter, or update this Privacy Policy. Customers will always be informed in advance of any changes.

11. Our Liability

11.1

We will endeavour to provide the tombola service and website ("Site") using all reasonable care. However, the Site is provided without any warranties or guarantees. Unless specifically stated, and except as required by law, we will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Site and do not promise that the material contained in it, or any of the functions contained on the Site or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material. In particular we accept no liability for any loss or corruption of data, communication or lines failure, any person's misuse of the Site or any error or omission in content.

We will be liable for any fraudulent misrepresentations we make and for any death or personal injury caused by our negligence. We will not be responsible or liable to you for any other loss or damage that you or any third party may suffer as a result of using or in connection with your use of the Site.

We will not be responsible or liable for the content, accuracy, timing or reliability of any information, statement or services offered by third parties, advertising or otherwise posting information via our website (whether directly or via links to or from other websites or resources), nor do we endorse the contents of such advertisements or information. If you have any claim arising from the actions or statements of a third party, you agree to pursue such a claim only against that third party and not from us.

Where it is illegal for people from certain countries to use our service, it is your responsibility to ensure that you comply with applicable laws governing your use of our service, It is your responsibility to check whether it is legal or not to register or play games on tombola within your jurisdiction and if it is illegal to do so you must exit this site immediately. We have the right to exclude any jurisdiction at our discretion.

These terms and conditions together with the Rules of tombola constitute the whole of the agreement between you and us. Nothing in this agreement shall exclude or limit liability for fraud. If any provision of these terms and conditions is or becomes illegal, void or invalid that shall not affect the legality and validity of the other provisions.

11.2 Card Liability

We do not accept liability for damages which may be caused by the interception or misuse of Players’ credit card details on the internet, unless stated to the contrary on the operator’s website pages. tombola assumes no responsibility for any errors or omissions in the content of the site.

tombola may stop, modify games, site, terms and conditions and privacy policy from time to time. Customers will always be informed in advance of any changes.

12. Legal

12.1 Age Policy

In accordance with the requirements of the Gambling Commission of Great Britain and the Gibraltar Gambling Commissioner, no person under 18 is allowed to open an account or to play games on tombola.

12.2 Prohibited Jurisdictions

It is your responsibility to check whether it is legal or not to register or play games on an online Casino within your jurisdiction and if it is illegal to do so you must exit this site immediately. tombola has the right to exclude any jurisdiction at our discretion.

12.3 Regulation

tombola is regulated by the Gambling Commission of Great Britain and Gibraltar Gambling Commissioner, which are independent and non political, and regulate gambling on behalf of the British Government and the Government of Gibraltar respectively. The Gambling Commission of Great Britain and Gibraltar Gambling Commissioner ensure that their regulatory and supervisory approach meets the very highest of international standards. For further details please visit the official websites
http://www.gamblingcommission.gov.uk/
http://www.gibraltar.gov.gi/remotegambling

All material contained within the tombola site are the copyright of tombola ltd. The trademarks displayed on the tombola site are the property of tombola ltd. Use of any trademarks or copyright without written permission is strictly prohibited.

13. Governing laws and disputes

13.1

These terms shall be governed by and construed in accordance with the laws of England and Wales as well as Gibraltar Law. We are not authorised to arrange transactions in investments or otherwise engage in the conduct of investment business. You may not use our services for any business, commercial or investment purpose.

14. Complaints Procedure

14.1

If any provision of the Game Rules proves to be illegal or unenforceable, this shall not prevent the remaining provisions continuing in full force and effect. The Game Rules will be interpreted in accordance with the laws of England and Wales as well as Gibraltar law and the entrants agree that all claims arising from their participation in the Game, which they may bring against us, will be under the exclusive jurisdiction of the courts of England and Wales and the Gibraltar Courts.

tombola (International) plc is regulated by the Gambling Commission of Great Britain and Gibraltar Gambling Commissioner. Our complaints procedure which is in compliance with the UK LCCP and Gibraltar Generic Code requirements is as follows:

14.2 How To Complain:

tombola endeavour to give you the best possible service and strive to get it right at all times. Should you feel that we have failed to offer our best the following is a step-by-step guide to our complaints procedure:

  1. If you think we've made a mistake or let our standards slip, please get in touch with us at support@tombola.co.uk by calling FREE phone 0800 29 888 73 or by writing to us at our UK address:
    tombola Ltd
    Wylam Wharf
    Low Street
    Sunderland
    Tyne and Wear
    SR1 2JR
  2. We will email you to confirm we have received your complaint and provide you with details of the person dealing with it.
  3. What happens next?
    We will investigate your complaint with the department concerned and if they cannot resolve the problem or if you are not happy with the outcome you can make an official complaint.
  4. Official complaints will be escalated for management to review, they will investigate and provide a final response.
  5. If you are still not satisfied with the outcome you may escalate the matter externally to the Independent Betting Adjudication Service (IBAS).

    The Independent Betting Adjudication Service (IBAS) acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists; the IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the appropriate regulatory bodies and with the IBAS Terms and conditions of registration.

    IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS;

    You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within six months of the date when the dispute arose.

    Without prejudice to any legal rights, IBAS rulings are binding on both parties to a dispute, on the understanding that full facts are presented by all the parties involved.

  6. You can also use the ODR platform but this will take you to the aforementioned alternative dispute resolution service (IBAS) and may prolong the process of resolving your dispute.

15. Setting your own daily, weekly and monthly limits

15.1

  • Players are able to set their own daily, weekly and monthly deposit limits.
  • Deposit limits apply at an account level, not site level.  If you set your deposit limit at £20 per day you can only deposit £20 in total on tombola arcade and bingo, not £20 on each site.
  • To do this simply log in and go to 'My Account', and then click on 'Play Responsibly'.
  • Daily Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
  • Weekly Limits - minimum you can set is £10.00 - Maximum you can set is £500.00
  • Monthly Limits – Minimum you can set is £10.00 – Maximum you can set is £2,500. This is due to some months containing five weeks. Please note, you may only deposit a maximum of £500 per week.
  • A day runs from 00:00 to 23:59 each day.
  • A week runs from midnight on Monday 00:00 to 23:59 on the following Sunday.
  • A month Runs from the 1st of each month 00:00, to the 1st of the following month, at 00:00.
  • Our current policy is that a maximum that anyone can deposit in a week is £500.00
  • If you increase your deposit limit, you must wait 24 hours, after which you must confirm the value increase, for immediate implementation. If you decline the increase, your deposit limit will remain as the previously selected value.
  • If you have locked your limit into place, you will not be able to increase your limit until the lock period has elapsed.
  • If you decrease your limits they will immediately come into effect regardless of lock features.
  • We endeavour to ensure players cannot deposit more money than the limit they set, but we will not reimburse any player, who for technical reasons, are able to spend more than their limit.

16. Self Exclusion

16.1

At tombola, we want everyone to enjoy playing our games. However we do recognise that a very small number of players would wish to restrict or even cease playing. We therefore provide a self exclusion facility that allows players to close their account for a period of 6 months, 12 months or permanently. Self exclusion applies at an account level so you will be excluded from tombola arcade and bingo, regardless of which site self exclusion is activated on.  To do this simply log in and go to 'My Account', and then click on 'Play Responsibly'. Alternatively you may contact our support team directly by phone on Freephone - 0800 29 888 73 from a landline. Our support team receive problem gambling and social responsibility training through our association with Gamcare.
When choosing the 6 month or 12 month self exclusion option, you will not qualify to receive any bonuses or promotions we may offer during your self exclusion. Within 2 days of choosing to self exclude, you will also be excluded from any marketing material that we may send. No further marketing material will be sent until the self exclusion period is over, and you have requested to return to the site. If you choose to permanently exclude yourself from the site, this will be permanent and we would never reactivate your account for any reason.
Once you choose to self exclude your account will be closed for the duration of the selected period, and you will no longer have access to the games or any of the features within “My Account”. We will return your remaining account balance in accordance with our withdrawal policy. Once a request to self exclude has been made the decision is irreversible and there will be no opportunity to cool off. Please note that tombola maintains a register of all self excluded accounts including payment methods and all self exclusion agreements, for the duration of the self exclusion.
If you choose to self exclude on tombola we recommend that you also self exclude from all other gaming sites that you hold accounts with.
Software is available which can prevent an individual computer from accessing gambling internet sites. Further information about these tools can be found here:

Netnanny www.netnanny.com
Cyberpatrol www.cyberpatrol.com

16.2

During a self exclusion agreement, we will employ reasonable automated checks to endeavour to ensure that you can no longer transact with tombola accounts. However, during your period of self exclusion, you have an equal undertaking not to seek to circumvent the self exclusion agreement by continuing to participate in gambling services via the tombola website. Please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self exclusion, we are under no obligation to return any deposits, winnings, or other funds in respect of such activity online.

16.3

If you choose to reopen your account once the self exclusion period has ended you will be required to contact the CS team via telephone. You will then be given a minimum 24hr cooling off period before your account is active. From Monday 3rd November 2014: Whilst the 24hr cooling off period is in place you will be given the option to cancel the reactivation.

17. Cool off

17.1

The cool off facility allows you to stop playing from between 1 day - 4 weeks.Cooling off applies at an account level so you will stop playing on tombola arcade and bingo, regardless of which site cooling off is activated on.  Once the selected cool off period has passed you can then return to play. Go to 'My Account', and then click on 'Play Responsibly' to see these options.

18. mytombola

  1. Players are responsible for all content they post and upload onto their mytombola pages and we would advise you carefully choose the information you upload.
  2. tombola will not be held responsible for storing photos players upload onto the site. We therefore ask that you always have another record of pictures you upload, as tombola cannot retrieve photos lost through either deletion or technical issues.
  3. You are solely responsible for your interactions with other mytombola members who you have on your friends list. tombola has no obligation to become involved in any way with disputes between you and other members.
  4. By accepting people to become your friends, you are allowing them to access your photos and posts.
  5. When posting on your wall or your friends’ walls you should always be polite and friendly.
  6. The following are examples of content that is prohibited to post on mytombola
    • Offensive, indecent or foul language
    • Racist comments
    • Promoting other sites
    • Promoting illegal or criminal activities
    • Sex or violence related
    • Contains nudity or links to sites containing unsuitable content
    • Could be deemed as spam, junk or advertising
    • You should not slander, harass, threaten or abuse anyone on mytombola
    • Posting photo’s you do not own the rights to
    • Posts that violate any privacy rights, publicity rights, copyrights, trademark rights and contract rights or any other rights of any person
    • Violating someone’s privacy
  7. You should never give out personal information, such as log in details, full name, address or contact details, or any other information that could help someone discover your true identity.
  8. tombola assumes no responsibility for monitoring content or conduct on mytombola.
  9. Players can report content they may feel is not suitable and we reserve the right to delete posts/photo’s from players mytombola page if we feel that is it unsuitable content.
  10. tombola reserve the right without explanation to remove, suspend or terminate your access to mytombola or the site if you have violated the terms and conditions.
  11. By using mytombola you automatically agree to these terms and conditions. We reserve the right to update the terms and conditions. Customers will always be informed in advance of any changes.
  12. tombola does not claim any ownership rights to any text, files or images that you post onto mytombola.
  13. Your profile picture will appear on your mytombola page and can be changed as man times as you wish. All profile pictures must first be approved, so please choose something you are happy for others to see. Please note that your profile picture will appear in the winners panel on bingo lite should you win.

19. Chat room rules

19.1

Our aim here at tombola is to provide chat rooms where players can have fun as well as feeling safe in a friendly atmosphere. Although the Chat Moderators are always on hand to offer gentle reminders to anyone who may break the rules, we feel it is important to have a set of rules listed on the site for players to read if they wished.

We created the list by taking feedback from the players and we hope that the majority of players will support the rules, which we have listed below. Please can we ask that all players observe the following chat room rules.

The Chat Room Rules

  • No indecent or foul language Keep your identity secret!!! Do not give out your full name, address, telephone number or email address, or any other information that could help someone discover your true identity
  • Choose a nickname in good taste! If you choose anything offensive we will ask you to change it
  • Have respect for the CM’s authority
  • Players should not harass, slander, abuse or threaten CM’s or other players. See it - report it!!! support@tombola.co.uk
  • Players should not promote other websites or companies in the chat room
  • No children - this site is for over 18s only
  • Racist statements are strictly not allowed in any of our chat rooms and could result in your account being closed
  • Sexual Content – Any chat of a sexual nature that may cause offence to others could result in the people being removed instantly from chat
  • Drug Use Content – All promotion of drug related activities are not allowed in the rooms. However you are allowed to debate such a subject, providing it does not offend others
  • Other forbidden chat – promotion of any illegal activities such as hacking, sex talk, stalking, gang activities are also deemed unacceptable and can result in being permanently removed from the site
  • Maintain a friendly chat room by respecting others and by assisting and welcoming new chatters
  • By using the chat room, you grant us a non-exclusive royalty-free license to use, display and transmit such information in any and all media without any duty to account to you as a player
  • Don't use capital letters in Chat - it is seen as SHOUTING
  • Players who abuse the use of chat as a way of encouraging other players to add them as a play-mate, can have their chat facility removed.
  • Any player who harasses others in the chat rooms to add them as their play-mate can have their chat facility removed.
  • CM's reserve the right to remove anyone from chat who continuously post negative comments about chat, the games, the site or other players.
  • A CM’s decision is final
  • If a CM feels that the content of chat in unsuitable they have the power to remove them from the facility

19.2 Chat Game Prizes

The CM will specify the rules and how to play at the start of the game and will award £1.00 for correct answers. The CM's decision is final. You can win up to £2 per day with chat games, an asterisk (*) will appear by your username in the chat window after winning £2. Each 24-hour period will begin at 4 am and the asterisk will then disappear.