To comply with regulations, we are required to verify each players identity (age and address). We do this via an identity check using an external electronic verifier, on some rare occasions this check may fail, and ID may be requested to verify the account manually before it can be used.
ID can be easily sent in via our ID upload tool within My account.
To activate your tombola account, upload either:
- your driving license
- two documents; one from each of the lists below:
- National ID Card
- EU Driver’s License
- Birth Certificate
- Bank/credit card statement
- Utility bill (eg gas/electric/council tax)
- Letter from HMRC/DWP
Once you have submitted your documents via My account>ID Upload they will be reviewed by our team and you will receive an email to confirm acceptance/rejection within 24 hours.
To comply with regulations tombola may need to request enhanced documentation, this could be to keep our records up to date, prevent fraudulent activity and/or for you to display you have sufficient funds to support your online activity. In this instance we may request information such as your occupation and salary/income. This may then need to be supported by bank statements and/or payslips.
As part of account reviews some restrictions may be applied to your account limiting the number of deposits you can make, such restrictions will be reviewed upon receipt of documentation.
If you have already registered with tombola you can log in to tombola arcade with the same username and password.
It's quick and easy to register on tombola arcade, click here to 'join now'. Once registered you will be able to join in the fun at tombola arcade. It only takes a few minutes to register. You'll be asked for the following information:
- Choose a Username and password
- Email address and contact telephone number
- Name and date of birth
- Postal address
If you wish to play the games straight away you’ll need to deposit money using your debit card. Deposit today and claim £20 BONUS! Simply deposit £10 and you'll get £20 BONUS!
Login with your username and password and select 'My Account' and click on 'Add Funds' and enter the amount you wish to deposit. Money will be transferred from the debit card you set up during registration.
You can deposit money using your debit card. We accept the following: Visa, MasterCard, Delta, Maestro/Switch and Visa Electron. You can register a maximum of 4 payment methods on your account. Please note we do not accept American Express.
tombola will not charge you for making deposits or withdrawals, but please be aware that some credit card companies consider gambling transactions as 'cash' payments, and may charge you a cash advance fee. Check with your card issuer for more information.
The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!
If it’s your first deposit with tombola don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.
The minimum amount you can deposit is £10. The maximum amount you can deposit into your account at any one time is £250.00. We will not allow any deposits if your account holds £250.00 or more.
Your net deposit amount cannot be more than £250 per week.
Your net deposit amount is the difference between your total deposits and your total withdrawals each week.
Example: You have deposited £100 this week and have withdrawn £20. Your current net deposit amount would be £80.
We have a maximum net deposit limit of £250 per week.
If you have deposited £250 but not withdrawn, you will be unable to make further deposits to your account that week.
For more information on net deposit limits and how they work with your personal limits, please contact us.
Your security is guaranteed. We have secure-server software that encrypts all of your personal details including your card number. The information you submit to us is transmitted securely through your browser and our server. To ensure both servers are communicating effectively we have an SSL certificate from GeoTrust the online security leader (a VeriSign company).
If using PayPal as a payment method you can send and receive money online without sharing your financial details with tombola arcade. PayPal have an encryption system that will protect your personal details.
All payments take place in the trusted secure environment, which is indicated to you with the padlock icon in your browser.
Yes, you'll receive a 100% welcome bonus on your first deposit up to a maximum of £50!
So, deposit £20 and you'll get a £20 free bonus.
Terms apply, click here for details.
Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.
If you have a problem setting up your account, don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.
No, only one account is permitted per individual. This account can be used to access both www.tombola.co.uk and www.tombolaarcade.co.uk. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.
The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.
In order to play and chat you will need to deposit money into your tombola arcade account. You can supply this information when registering. You can deposit money using your debit card.