Help

To comply with regulations, we are required to verify each players identity (age and address).  We do this via an identity check using an external electronic verifier, on some rare occasions this check may fail, and ID may be requested to verify the account manually before it can be used.

ID can be easily sent in via our ID upload tool within My account.

To activate your tombola account, upload either:

• your driving license
• two documents; one from each of the lists below:

List One

• Passport
• National ID Card
• EU Driver’s License
• Birth Certificate 

List Two

• Bank/credit card statement
• Utility bill (eg gas/electric/council tax)
• Letter from HMRC/DWP

Once you have submitted your documents via My account>ID Upload they will be reviewed by our team and you will receive an email to confirm acceptance/rejection within 24 hours.

To comply with regulations tombola may need to request enhanced documentation, this could be to keep our records up to date, prevent fraudulent activity and/or for you to display you have sufficient funds to support your online activity. In this instance we may request information such as your occupation and salary/income. This may then need to be supported by bank statements and/or payslips.

As part of account reviews some restrictions may be applied to your account limiting the number of deposits you can make, such restrictions will be reviewed upon receipt of documentation.

If you have already registered with tombola you can log in to tombola arcade with the same username and password.

It's quick and easy to register on tombola arcade, click here to 'join now'. Once registered you will be able to join in the fun at tombola arcade. It only takes a few minutes to register. You'll be asked for the following information:

• Choose a Username and password
• Email address and contact telephone number
• Name and date of birth
• Postal address

If you wish to play the games straight away you’ll need to deposit money using your debit card. Deposit today and claim £20 BONUS! Simply deposit £10 and you'll get £20 BONUS!

Login with your username and password and select 'My Account' and click on 'Add Funds' and enter the amount you wish to deposit. Money will be transferred from the debit card you set up during registration.

Please note that for security reasons Tombola does not store your card details in a retrievable format. We no longer allow PayPal to be added to your Account as a new payment method.  

Card details are stored using a secure one-way encryption algorithm, which means that the original details cannot be obtained from the encrypted data. The actual card details are held securely by our approved payment provider, which allows us to enable you to process future transactions without the need to re-enter your card details. PayPal provides a secure way to make online payments without sharing financial information. They have an encryption system that will protect your personal details from ever being shared or misused.

You can deposit money using your debit card. We accept the following: Visa, MasterCard, Delta, Maestro/Switch and Visa Electron. You can register a maximum of 4 payment methods on your account. Please note we do not accept American Express.

tombola will not charge you for making deposits or withdrawals, but please be aware that some credit card companies consider gambling transactions as 'cash' payments, and may charge you a cash advance fee. Check with your card issuer for more information.

If you need to change your registered card details (for example, you may have a new card number) then you can do this in the account area. If you need to change your registered PayPal details, then you can do this by logging into your PayPal account. 

If your payment method is the primary and the only one registered on your account, you may not be able to remove it.

However, if your balance is below £2, you can add a new payment method or switch to another registered payment method before deleting the old one.

The reason for this is usually something very simple, like a change of address or information entered incorrectly. It simply means our records need updating. Contact our Customer Services team and we will get you playing in less than 5 minutes!

If it’s your first deposit with tombola don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.

The minimum deposit amount for your first deposit using debit cards is £10. For your second deposit, the minimum amount can be as low as £5.00 when using debit cards or Apple Pay.

The maximum amount you can deposit into your account at any one time is £300.00. Deposits will not be allowed if your account balance reaches £250.00 or more.

Additionally, your net deposit amount cannot exceed £300 per week.

Your net deposit amount is the difference between your total deposits and your total withdrawals each week. 

Example: You have deposited £100 this week and have withdrawn £20. Your current net deposit amount would be £80. 

We have a maximum net deposit limit of £300 per week. 

If you have deposited £300 but not withdrawn, you will be unable to make further deposits to your account that week. 

For more information on net deposit limits and how they work with your personal limits, please contact us. 

Both tombola and our carefully selected third-party payment gateway providers comply with and are regularly assessed against the Payment Card Industry Data Security Standards (PCI-DSS). This recognised standard ensures that organisations implement the necessary security measures and controls, enabling us to handle card payments with confidence and assurance. Your payment details are also securely transmitted directly to the payment processor for processing via a secure iFrame provided by them.

When you send confidential personal account data (including debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.

Yes, you'll receive a 100% welcome bonus on your first deposit up to a maximum of £50!

So, deposit £20 and you'll get a £20 free bonus.

Terms apply, click here for details.

Our games are so easy to play and follow, that they only take minutes to pick up. You can also try reading the How to Play for each of the games.

If you have a problem setting up your account, don’t worry a member of our friendly Customer Services team will give you a call to help resolve any issues.

No, only one account is permitted per individual. This account can be used to access both www.tombola.co.uk and www.tombolaarcade.co.uk. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions. We reserve the right to close multiple accounts opened by a single player, as this is a breach of our Terms and Conditions.

The games are only open to those aged 18 years or over at the time of registration and are open to any eligible person residing in the UK or in a country where the games are permitted and lawful. It is your own responsibility to find out if it is legal to play in your jurisdiction. Any participation other than that permitted is void.

In order to play and chat you will need to deposit money into your tombola arcade account. You can supply this information when registering. You can deposit money using your debit card.

Please note that we no longer allow PayPal to be added to your Account as a new payment method. 

At tombola arcade, we have regular free arcade games. Play Super Spins daily. Terms apply. 

We have 6 chat rooms. They are a great way to chat to players about the game and things in general. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. Chat Moderators (CM) monitor the rooms 24/7 and ensure a safe environment for players. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players.

We hope you enjoy chatting and playing online at tombolaarcade.co.uk. We have over 100 Chat Moderators who will ensure everyone’s online gaming experience is fun, enjoyable and safe.

When joining tombola, players agree to the online chat rules, these rules form part of the terms and conditions. Chat Moderators have the ability to remove players if they break the rules. This can come in the form of a Time Out that lasts for 15 minutes, or as a Chat Ban, which lasts 72 hours.

The rules are simple

• Please respect everyone in the chat rooms and remain polite and friendly at all times
• Keep it clean so no indecent, foul language or masking of words that could be deemed indecent
• Choose a nickname in good taste or we will ask you to change it.
• Keep your identity secret. Do not give out your personal details for security reasons.
• Players should not harass, slander, abuse, threaten or make derogatory comments towards the CMs or other players
• Players should not promote other websites or companies in the chat room
• Chat concerning any illegal activities such as hacking, stalking, gang activities, drug use are forbidden
• Racism discriminatory or inflammatory behaviour will not be tolerated.
• Sexual chat should not be used as it could cause offence to others
• Don't use capital letters in our online Chat - it is seen as shouting
• No children - this site is for over 18s only
• Players who abuse the use of chat as a way of encouraging other players to add them as a playmate or distribute free fiver codes, can have their chat facility removed.
• Please remember the CM’s are working hard to ensure everyone follows the rules and has fun.
• Please be respectful at all times and remember CMs too have rules to follow and will always try their best to ensure everyone’s experience is a positive one. By following the rules we set out for the CM’s, we ask players to respect that the CM’s decision is final. If you have experienced something you are unhappy with, please contact our Customer Services Team who will be happy to assist you.
• Most importantly we want the chat rooms to be a positive and fun place for all players. We know from time to time some players would like to win more often, but we ask all players to refrain from putting negative comments into chat - this can be complaining about same winners on the site, not winning and general complaining about the site and the games. It spoils the fun and the chat for other players. Please contact customer services they will be more than happy to discuss any concerns you may have.
• Any player who continuously post negative comments about the site, games or players or breaks the chat room rules, will be removed from chat by the CM for 15 minutes time out or a Chat Ban which is minimum of 72 hours.

Real funds will always be used before bonus funds with the balance of both displayed in each player’s My Account section. Real funds can be withdrawn, subject to the withdrawal policy, bonus funds can not be withdrawn.

In all of our regular games you can stake: 5p, 10p, 20p, 50p, £1 or £2

We're here to help restore your access quickly. Visit the login area and select 'forgotten my login details?' or click here. Follow the simple steps to reset via email or SMS. If you need any assistance, our UK Customer Services team is happy to help.

Both tombola and our carefully selected third-party payment gateway providers comply with and are regularly assessed against the Payment Card Industry Data Security Standards (PCI-DSS). This recognised standard ensures that organisations implement the necessary security measures and controls, enabling us to handle card payments with confidence and assurance. Your payment details are also securely transmitted directly to the payment processor for processing via a secure iFrame provided by them.

When you send confidential personal account data (including debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.

In the My Account section you can view your transaction history, which informs you of all deposits, and withdrawals you have made. It will also provide you with a list of the games you have played, including the date and time they were played and what you won.

Account holders are responsible for keeping their details up to date.

You can update your account information by clicking on 'Account Details' in the 'My Account' area of the site. As a security measure you have to contact tombola arcade Customer Service team prior to being able to change certain credit or debit card information as well as your registered address

Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may occasionally ask for additional information confirming how you fund your tombola account.

Further information on why we need to ask for this information can be found on the UK Gambling Commission’s own website

To verify the source of the funds you use to gamble with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity

*This might include information such as your:

1. Occupation
2. Salary
3. Another source of wealth/ income (Inheritance, winnings form another gaming site, Pension, or savings etc...)
4. Sale of Property / assets

The information you provide is treated in the strictest confidence and is only requested to allow us to support you in the best way possible. It will be managed in accordance with our privacy policy & not for any other reason unless cited above.

We will aim to review and contact the player with our response in min 7 days.

As part of account reviews some restrictions may be applied to your account limiting the number of deposits you can make, such restrictions will be reviewed upon receipt of documentation.

This will be sent to the CRT mailbox [email protected]

You may withdraw any amount up to the total contained in your personal account. If you do have a balance of more than £20,000, the withdrawal would need to be requested in multiple transactions (up to a maximum of £20,000 at a time).

Should your withdrawals accumulate to more than £1,800 since you joined tombola and have not previously provided ID, we will also request ID in order to process your withdrawals.

The quickest way to send your ID is to visit ID upload -this function allows you to upload ID from your computer or device directly to our customer support team. We will review your ID and get back to you within 4 hours.

Depositing Players: Click on 'My Account' and 'Withdraw Funds’ and enter the amount you wish to withdraw. A withdrawal can be requested to your current registered payment method.

• Visa Debit withdrawals typically take 1-2 hours
• Other card withdrawals such as MasterCard take 3-5 working days
• Cheque withdrawals take up to 14 days

Please note: If a player withdraws over £2000 they will need to provide one form of identification. This can be uploaded via my account, emailed or posted.

Non depositing players: If you have only played with Bonus money and won, funds can be withdrawn immediately via cheque.

Under current UK law, all tombola winnings are tax-free. We are under no obligation to report any amount that any player wins. However, should you have any queries we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win.

Yes you can. You can keep any amount of winnings in your secure account and you can withdraw funds at any time you wish, providing you have a minimum of £10.00 in your account.

The processing time for your withdrawal depends on the type of card or method (check accepted cards) you’ve used and the issuing bank:

• VISA Debit Card and Apple Pay: Fast withdrawal, typically within 2–4 hours.
  The maximum single withdrawal to card is £20,000; any amounts over this can only be remitted by bank transfer.
• VISA Electron: Standard withdrawal usually takes 3–5 business days.
• MasterCard and Apple Pay: Standard withdrawal, generally 3–5 business days. Some banks offer fast withdrawals within 2–4 hours.
  Withdrawals from your Account through Apple Pay may take up to 3-5 working days to process. You cannot withdraw more than £20,000 in a single Apple Pay withdrawal transaction. If Apple Pay is your registered payment method, then withdrawals can be made back to the same Apple Pay account or any registered card on your Account - no other withdrawal method is permitted. Should you have any questions on the above, please contact our Customer Services team.
• PayPal: Up to 72 hours.
  Withdrawals from your Account into your PayPal account may take up to 72 hours to process. You cannot withdraw more than £5,000 in a single PayPal withdrawal transaction. If PayPal is your registered payment method, then withdrawals can only be made back to the same PayPal account - no other withdrawal method is permitted. Should you have any questions on the above, please contact our Customer Services team
• Bank Transfers: 3–5 business days.
• Cheques: Up to 14 business days.

Money will be transferred from your preferred payment method into your tombola arcade account immediately.

The following applies to emoji, scratch, spin (not Pharaoh's run or pick a card bonus rounds) and flip (not bonus rounds) on tombola arcade:

If, for any reason, an individual player loses their connection to the game server then the system will include their purchase in the game as normal and any prizes due will be paid into their tombola account. This will have no effect on the outcome of the game.

The following applies to pick, Pharaoh's run and pick a card bonus rounds in spin and flip bonus rounds:

If, for any reason, an individual player loses their connection to the game server then you will not be able to continue your game on that device until you re-connect to the internet. If you are unable to re-connect you can log in on a different device and your game will resume where you left it.

No, we aren't stopping Playmates but are making some changes from 1st August 2023. 

What is changing? 

• Playmates ongoing prizes will expire 12 months from the start of the playmate relationship. This applies to new and existing playmates. If you have been receiving prizes from a playmate for over 12 months already, your prizes will cease on 1st August 2023. Any playmates relationships which began less than 12 months ago will continue until the 12-month expiry date. You can view the expiry dates of your playmates on the Refer a Friend page on the website after 1st August.  
• Playmates ongoing prizes will now be paid as bonus money rather than real money.

Playmates is tombola’s version of a Refer a Friend scheme. There are two parts to it:  

• Refer a Friend – Send your friend a free £5 and get £20 bonus when they register and play 
• Ongoing prizes – When your friend wins, you’ll win too  

Head to the Playmates page where you’ll find the free £5 gift cards to send to a friend. Click on a gift card to send to your friend via email or save to your computer to upload to Facebook or Twitter.

When your friend registers, deposits and spends £20 real money, you’ll get a £20 bonus.  

You can invite as many people as you want, there's no limit to the amount of people you can invite. If all free £5 codes are redeemed, you can invite more people asking them to put your username in the box instead of the code. 

Before you receive your £20 playmate bonus, they need to spend £20 (not bonus money) on tombola. Once they've spent £20 (not bonus money) we'll send you an email to confirm the £20 playmate bonus has been credited to your tombola account. If you're not subscribed to tombola emails then you'll not receive an email, you can however change this, so you receive a playmate alert. 

They may have entered your username incorrectly whilst registering. Ask for them to check the spelling of your username. If there is an obvious spelling mistake Customer Services will change this for you. 

Every time your friend wins, you’ll win bonus money!  

You must have placed a stake on a tombola game within the six months prior to the award being triggered to receive it.  

You will get ongoing prizes for 12 months from the first date the Playmate relationship starts between you and your friend. The relationship starts from the first time your friend enters your username or free fiver referral code into the available option.  

Ongoing prizes depend on whether the win is on bingo or arcade. 

* Prizes won in Tombola Roulette or Hamster Race are not eligible for ongoing playmates prizes as these are Casino games?? 

Due to the introduction of the 12-month expiry, if you have been receiving prizes from a playmate for over 12-months your ongoing prizes will cease immediately / on 1st August 2023.  

Any playmates relationships which began less than 12 months ago will continue until the 12 months has expired. 

You can't change your playmate. The playmate is fixed and can only be changed if there is an obvious mistake like a spelling error. 

The free game is not part of playmates. Therefore, no bonus money will be awarded as a result of prizes won on the free game. 

Bonus funds are a way of letting you play bingo and arcade games on us, with a chance to win real money. Bonus money used for purchasing bingo tickets and arcade games does not contribute to the prize pool on any Game that allows bonus money to be used. Players using bonus money can still qualify to win prizes shown on the board including jackpots when playing with bonus money.  

All results on tombola arcade are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator to determine the outcome of each game. The game is of the high quality you rightly expect from tombola arcade.

All tombola games use a random number generator. This random number generator has been independently certified by a testing company who are authorised by the Gibraltar Gambling Commission. Click here to show the certification of the game and its number generator.

tombola believes that gambling should be an enjoyable pastime for adults. However, we are aware that, for a small proportion of people, it can become harmful. tombola (international) plc is working closely with Gamcare to ensure that we operate in a socially responsible manner. If you would like any help or advice, speak to a member of our safe play team or contact Gamcare using the link below. 

Gamcare | Gibraltar

tombola operate a number of features to help support Safe Play. These are:

• Set your own deposit limits and lock them in place for set periods
• Set a maximum stake amount per game, and lock it in place for set periods
• Cool off – choose to stop playing for up to 5 months
• Self-exclude from tombola and our family of brands, including Paddy Power Online, Betfair, Sky Betting & Gaming and PokerStars, from 6 months to permanently
• Game Freeze - you can opt to freeze any games you don't wish to be able to play

For all of the above, visit the SafePlay section, or contact our Customer Services Team on 0800 29 888 73, who will be happy to help.

Spend Limits are designed to give you even more control over your spending each day, week or month.

Once you set your Spend Limit, we calculate your net spend using your total deposits and withdrawals (total deposits - total withdrawals = net spend)

Example: You set a £50 per week Spend Limit. After you deposit £20 and later withdraw £10 winnings, you have a net spend of £10.

Limits can be locked in place for up to 12 months to ensure you stay within your budget. You can set a maximum Spend Limit of £300 per day/week and £1500 per calendar month.

If you have deposited your total limit but not withdrawn, you will be unable to make further deposits to your account until your limit resets the following day, week or month.

Your net deposit amount is the difference between your total deposits and your total withdrawals each week. 

Example: You have deposited £100 this week and have withdrawn £20. Your current net deposit amount would be £80. 

We have a maximum net deposit limit of £300 per week. 

If you have deposited £300 but not withdrawn, you will be unable to make further deposits to your account that week. 

For more information on net deposit limits and how they work with your personal limits, please contact us. 

Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may occasionally ask for additional information confirming how you fund your tombola account.

Further information on why we need to ask for this information can be found on the UK Gambling Commission’s own website

To verify the source of the funds you use to gamble with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity

*This might include information such as your:

1. Occupation
2. Salary
3. Another source of wealth/ income (Inheritance, winnings form another gaming site, Pension, or savings etc...)
4. Sale of Property / assets

The information you provide is treated in the strictest confidence and is only requested to allow us to support you in the best way possible. It will be managed in accordance with our privacy policy & not for any other reason unless cited above.

We will aim to review and contact the player with our response in min 7 days.

This will be sent to the CRT mailbox [email protected]