Why have we requested Source of Funds information?

Online gambling operators are required by law, via licensing conditions and codes, to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm.

Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may occasionally ask for additional information confirming how you fund your tombola account, known as ‘Source of Funds’.

Source of Funds may sound like a daunting process, but don’t worry! This process assists us to ensure that we can get to know you and provide you with a great player experience, as well as ensuring that we fulfil our obligations. At times, it may be necessary for us to ask you to confirm your source of funds used to play with.

Further information on why we need to ask for this information can be found on the UK Gambling Commission’s own website.

What documents do I need to send?

To verify the source of the funds you use to gamble with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity.

This might include information such as your:

Occupation
Salary
Another source of wealth/ income (Inheritance, winnings form another gaming site, Pension, or savings etc...)
Sale of Property / assets

How will this information be used?

The information and documentation you provide to us will not be shared it with any other businesses but we may use this for our internal processes. As always, your data will be handled in complete confidence, by specially trained teams and in line with our terms and conditions and privacy policy.

What information should I send?

Document type:	Dated within:
Wage slips/P60 Your P60 shows the tax you’ve paid on your salary in the tax year (6 April to 5 April).	Last three months.
Proof of earnings: Payslip/Director remuneration/Dividends.	Last three months.
Bank statement.	Last three months, showing incoming wages for minimum 30 days’ worth of transactions.
Pension statement/Savings/wins from another gaming site.	Dated within last three months.
Inheritance document(s) + corresponding bank statement/other windfall/compensation.	N/A.
Sale of Assets (property, shares, company etc).	Dated within last six months.
Assisted income statement.	Dated within last three months.

Do I have to do it?

Not all customers will have to go through the Source of Funds process. If you do, we will contact you to start the process.

If you are required to provide Source of Funds and we are unable to speak with you or you can’t provide us with the required information or documentation, we may take steps to restrict your account until we are able to obtain this. If you provide the requested information/documentation at a later date we can undertake a re-review your account.

What do you do with my information?

The information you provide is treated in the strictest confidence and is only requested to allow us to support you in the best way possible. It will be managed in accordance with our privacy policy & not for any other reason unless cited above.

How long is the SOF process?

We will aim to review and contact the player with our response within a minimum 7 days.

SOF/SOW where to send?

Please send to the CRT mailbox [email protected]

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